Frequently Asked Questions
A little clarity, from choosing your light to making it feel at home.
Choosing Your Light
Find the right fit, finish, and feel for your space.
How do I choose the right light for my space?
How do I choose the right light for my space?
Choosing the right light depends on your room size, ceiling height, intended use, and the atmosphere you want to create. If you’re unsure, contact E&S with your room photos, measurements, or lighting needs. We’ll help you narrow down the right size, style, and lighting option for your space.
What color temperature should I choose?
What color temperature should I choose?
For a warm and relaxing atmosphere, 2700K–3000K is a popular choice for living rooms, bedrooms, and dining areas. 3500K–4000K provides a cleaner, more neutral light and often works well in kitchens, bathrooms, and workspaces. If a product offers adjustable color temperature, you can change the light to suit different times and activities.
What does CRI mean, and why does it matter?
What does CRI mean, and why does it matter?
CRI stands for Color Rendering Index and measures how naturally colors appear under a light source. The closer the CRI is to 100, the more accurately furniture, artwork, food, materials, and skin tones appear. You can find the exact CRI of each E&S light under the product specifications.
Are E&S lights dimmable?
Are E&S lights dimmable?
Dimming capabilities vary by product. Some E&S lights include built-in dimming, while others may require a compatible dimmer, driver, remote, or smart control system. Please check the Specifications section on each product page for the exact dimming and control options.
Installation & Delivery
Know what to expect, from arrival to installation.
Do I need an electrician to install my light?
Do I need an electrician to install my light?
It depends on the fixture. Portable lamps and plug-in lights are generally simple to set up. For hardwired wall lights, ceiling fixtures, recessed lighting, or any installation involving electrical wiring, we recommend using a qualified electrician to ensure safe and proper installation.
How long will my order take to arrive?
How long will my order take to arrive?
Estimated delivery times are shown on each product page before you place your order. Delivery times may vary depending on the product, availability, and preparation requirements. Once your order ships, we’ll send you tracking information so you can follow its progress.
Returns & Support
Help with your order, whenever you need it.
What is your return and exchange policy?
What is your return and exchange policy?
E&S offers 30-day returns and exchanges on eligible items. If your purchase isn’t quite right for your space, contact us within 30 days of delivery and we’ll guide you through the return or exchange process. Items should generally be returned in their original condition and packaging. Certain customized, installed, used, or final-sale items may be subject to different conditions. Please refer to our full Return & Exchange Policy for details.
What if my light arrives damaged or with missing parts?
What if my light arrives damaged or with missing parts?
If your order arrives damaged, defective, or with missing parts, contact E&S as soon as possible. Please include your order number and clear photos or videos showing the issue. Our team will review the situation and help arrange the appropriate replacement parts, replacement product, or other solution.
Do E&S lights come with a warranty?
Do E&S lights come with a warranty?
Yes. E&S products are covered by a limited warranty against eligible manufacturing defects. Warranty periods and coverage may vary by product, so please check the Warranty information on the individual product page for exact details. If you experience an issue, contact us with your order information and we’ll help determine the next step.
Can I get help before or after my purchase?
Can I get help before or after my purchase?
Absolutely. Whether you’re comparing two fixtures, checking dimensions, choosing a color temperature, planning installation, or need help after delivery, the E&S team is here to assist. Send us your question along with any helpful room photos, measurements, product links, or order information, and we’ll help you find the right solution.
Still Need a Hand?
Share your room photos, product questions, or order details. We’re here to help.