Refund policy

Last updated: September 4, 2026

Thank you for shopping with Ease & Settle. This Return & Refund Policy explains when a return may be accepted, how to request one, and how refunds are handled for products purchased directly through easeandsettle.com.

This policy does not limit any rights that cannot be excluded under applicable consumer law.

1. Return eligibility

You may request a return within 30 calendar days after your order is delivered. To be eligible, the product must be:

• Original condition: unused, uninstalled, and unaltered.
• Complete packaging: original packaging, manuals, accessories, electrical components, mounting hardware, and all other included parts.
• Proof of purchase: the order number or receipt.

Opening the package to inspect the product is permitted. However, a hardwired product that has been installed, wired, cut, modified, or damaged after delivery is not eligible for a preference-based return.

Returns sent without prior authorization or requested outside the 30-day return period may not be accepted, except where applicable law requires otherwise.

2. Non-returnable items

Unless an item is defective or applicable law requires otherwise, we do not accept preference-based returns for:

• Made-to-order, customized, altered, or specially configured products.
• Products that have been installed, hardwired, cut, modified, misused, or damaged after delivery.
• Products missing packaging, accessories, components, hardware, or other included parts for reasons unrelated to a product defect.
• Final-sale or clearance items clearly identified as non-returnable before purchase.
• Gift cards, samples, replacement parts, or individual electrical components.
• Products purchased from another retailer, marketplace, or unauthorized seller.

Natural variation in the color, grain, veining, pores, texture, or finish of wood, stone, travertine, glass, and other natural or handcrafted materials is not considered a defect.

3. How to start a return

Before returning any product, email support@easeandsettle.com. Please include:

• Your order number and the email address used for the order.
• The product name and quantity you wish to return.
• The reason for the return.
• Clear photographs of the product, packaging, and all included parts.
• Photographs or a short video showing any damage, defect, or incorrect item.

If the return is approved, we will provide the applicable return address and instructions in writing. Do not send a product back before receiving authorization, and do not send it to the business address or any address printed on a parcel unless we specifically instruct you to do so.

4. Return shipping and costs

• Preference-based returns: for reasons such as size, finish, or suitability for the space, the customer is responsible for return shipping costs.
• Approved product issues: if we confirm that the product arrived damaged, was sent incorrectly, or has a covered manufacturing defect, Ease & Settle will cover the reasonable standard shipping required for the approved remedy.
• Original shipping charges: original shipping charges and expedited delivery fees are not refundable unless the return results from our error or applicable law requires otherwise.
• Restocking fee: no restocking fee is charged.

Use a trackable shipping service and adequate shipping insurance. Ease & Settle is not responsible for a return parcel that is lost, damaged, or not delivered to the authorized return address.

Where permitted by law, we may deduct from the refund any loss in value caused by missing parts, inadequate return packaging, damage after delivery, or handling beyond what is reasonably necessary to inspect the product.

5. Damaged, defective, incorrect, or incomplete orders

Inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, or incomplete, email support@easeandsettle.com within 48 hours and keep the product and all packaging while we review the claim.

After reviewing the evidence, the appropriate remedy may include a replacement part, repair, replacement product, partial refund, or full refund. Reporting the issue within 48 hours helps us investigate a carrier claim, but it does not remove any non-waivable legal rights.

6. Refunds

After we receive and inspect an authorized return, we will notify you by email whether the refund has been approved or rejected.

If approved, the refund will be issued to the original payment method within 10 business days after inspection. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

7. Late or missing refunds

If more than 15 business days have passed since we confirmed that a refund was issued:

1. Check the original payment account again.
2. Contact your card issuer, bank, or payment provider, as posting may be delayed.
3. If the refund is still not visible, email support@easeandsettle.com with your order number.

8. Exchanges and replacements

We do not process direct preference-based exchanges. The fastest way to obtain another product is to return the eligible item and place a new order after the return has been approved.

If a product is confirmed to be damaged, defective, incorrect, or incomplete, we may provide a replacement part or replacement product as the approved remedy.

9. Cancellations and address changes

Contact us as soon as possible if you need to cancel an order or change the delivery address. Cancellation requests must be submitted within 12 hours after the order is placed. We will try to assist, but changes and cancellations cannot be guaranteed after fulfillment begins. Once an order has shipped, it must be handled through the return process described above.

10. Purchases from third parties

This policy applies only to products purchased directly through easeandsettle.com. Products purchased from another retailer, marketplace, or third-party seller must be returned through the original seller and are subject to that seller's return policy.

11. Contact

Email: support@easeandsettle.com

Business address: L119, 20/F, BLK 2 KINGSWIN, IND BLDG, 32–40 LEI MUK RD, KWAI CHUNG, New Territories, Hong Kong.